Every order, from charge to doorstep.

A lifecycle that matches reality.

Orders aren't just 'paid' or 'not paid'. Shepherd tracks draft, pending, completed, expired, unresolved, resolved, cancelled, pending refund, and refunded, driven automatically by payment webhooks and polling, so the dashboard always reflects the truth.

• Nine-state lifecycle synced from your payment provider
• Pending orders auto-expire when payment windows lapse
• Dispute-friendly states for unresolved and resolved payments
• Refund states tracked end to end

Fulfillment that starts itself.

The moment payment completes, Shepherd decrements inventory, dispatches digital and license fulfillment handlers, updates customer lifetime metrics, and sends confirmation emails. No one has to push a button.

• Automatic inventory decrement per SKU on completion
• Digital download and license-key delivery fire automatically
• Customer order count, total spent, and AOV update in real time
• Templated customer confirmation and merchant notification emails

Ship at any volume.

Add tracking entries with carrier and service per shipment, send tracking emails with one click, and plug into ShipStation for batch label workflows. Export paid orders to ShipStation and tracking numbers flow back automatically via webhook.

• Multiple tracking entries per order (carrier, service, number)
• One-click tracking and cancellation emails
• ShipStation order export feed built in
• Tracking webhook updates orders when labels are created

Answers for every 'where's my order?'

Each order stores the contact info, billing and shipping addresses, tax rate snapshot, shipping detail, raw payment response, and the immutable cart-at-charge-time record. Support has everything in one screen; customers see their history in their account.

• Complete order record: addresses, contact, tax, shipping, payment
• Immutable checkout snapshot for disputes and audits
• Customer-facing order history API for your storefront
• Human-readable invoice IDs on every order